Shipping policy

Thank you for choosing Satya Yoga Mat! We are committed to ensuring that your order is processed efficiently and reaches you safely. Please review our Shipping Policy below for information on processing times, shipping options, and delivery expectations.

1. Processing Time

  • Orders are processed within 1-2 business days after payment is confirmed.
  • During peak times, holiday seasons, or sale events, processing times may be extended slightly.
  • You will receive an order confirmation email after placing your order and a shipping confirmation email with tracking details once your order has shipped.

2. Domestic Shipping (FRANCE)

  • Shipping Times: Domestic orders typically take 3-4 business days to arrive after dispatch, depending on the shipping method and your location.
  • Shipping Cost: Shipping rates for domestic orders are calculated at checkout based on your chosen delivery option and location.

3. International Shipping

  • Availability: We ship internationally to a wide range of countries. Shipping rates, delivery times, and availability vary based on the destination.
  • Shipping Times: International shipping generally takes 5-8 business days but may vary depending on the destination and customs processing times.
  • Shipping Cost: International shipping rates are calculated at checkout. Please note that additional duties, taxes, or customs fees may apply, which are the responsibility of the customer and are not covered by Satya Yoga Mat.

4. Expedited Shipping

For faster delivery, we offer expedited shipping options at checkout for an additional fee. Expedited orders are prioritized for dispatch and typically reduce the delivery time. Please note that expedited shipping times may vary based on location and carrier availability.

5. Tracking Your Order

Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor your package’s journey. Please allow up to 24 hours for tracking updates to appear.

6. Shipping Delays and Issues

  • Carrier Delays: Satya Yoga Mat is not responsible for delays caused by carriers, weather conditions, or other unforeseen circumstances beyond our control.
  • Lost or Stolen Packages: If your package is lost or marked as delivered but not received, please contact us at contact@satyayogamat.com. We will work with the shipping carrier to investigate the issue and assist in finding a resolution.

7. Incorrect Address

Please ensure that your shipping address is correct before placing your order. If you realize that the address is incorrect, contact us immediately at contact@satyayogamat.com. Satya Yoga Mat is not responsible for orders delivered to incorrect or outdated addresses provided by the customer.

8. Shipping Restrictions

Due to shipping restrictions, some products may not be eligible for international shipping. If you are unsure whether we ship to your location, please reach out to our customer service team for assistance.

9. Returns and Exchanges

For information on returns and exchanges, please refer to our Refund and Exchange Policy. Please note that customers are responsible for return shipping costs unless the product was received damaged or defective.

10. Contact Us

If you have questions about your shipment or need further assistance, please contact our customer support team:

Satya Yoga Mat
Email: contact@satyayogamat.com